AVENA PRODUCTS;

To Within UK

Website orders will normally be despatched within 2 working days of receipt.

Free delivery is by Royal Mail standard second class post.

Standard deliveries to within the UK. should arrive within 7 working days from placing the order but cannot be reported late until then.

If your order has not arrived within 17 working days Royal Mail would consider this a failed or lost delivery and we would submit a claim with them while re-sending your goods. If you think your order is late or lost please check with your local sorting office before calling as a large percentage of delayed mail is awaiting collection here without a note or card been left at the household. We cannot do this on your behalf as the sorting office will only tell the addressee whether they have mail waiting and we cannot refund or replace goods until this has been checked.

Special Delivery is next full working day. For example if an order is placed on Wednesday we would process and pack the order on Wednesday ready for the daily collection the next day and so delivery would be Friday. We do try to get Special Delivery orders out on the same day if they are placed early enough but as we have a mail collection this is not always possible when the orders come after the post collection for that day. If something is realy urgent it would always be best to call us and we can discuss what we can do on an individual basis. Please note we don't have a Saturday collection so orders placed on a Friday would be despatched on the following Monday.

Delivery is free on all UK retail orders over £25.

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